Privacy Policy

This site is operated by Southeast Services of the Treasure Coast, Inc. (“Southeast Services,” “we,” “us,” or “our”), a Florida corporation based in Vero Beach, Florida. You can reach us at privacy@southeastservices.com or 772-226-7416.

2.1 Information You Provide

We collect information you submit through forms on this site:

• Contact form: name, organization, email address, phone number, and the contents of your message. This is sent by email to privacy@southeastservices.com.
• Careers inquiries: name, email, phone number, area of interest, your message, and any resume or attachments you send. This is sent to privacy@southeastservices.com.
• SSO Risk Map alert subscriptions: your email address and selected county preference, stored in our database for the purpose of sending you the alerts you requested.

2.2 Information Collected Automatically

We use two third-party analytics services that automatically collect information about how visitors interact with the site. Both are described in detail in Section 4. In summary they collect:

• IP address and approximate location derived from it, browser and device characteristics, operating system, referring URL, pages viewed, time on page, and behavioral events such as clicks, scrolls, and navigation paths.
• Session recordings and heatmaps (via Microsoft Clarity, described below): replays of how visitors interact with pages, and aggregated heatmaps of clicks and scroll behavior.

2.3 Client Portal & Project Information

If you do business with us, we collect and maintain the information needed to deliver your project through our client portal: contact details, service address, project scope and documentation (including inspection media), proposals, estimates, invoices, and payment status.

Payments. We use Intuit QuickBooks to issue estimates and invoices and to process payments. When you pay an invoice, your card or bank details are collected and processed directly by Intuit’s payment service and are not stored on our systems. Intuit processes that information under its own privacy statement.

• To respond to your inquiries and provide requested information.
• To process careers applications and contact you about them.
• To send you the SSO Risk Map alerts you signed up for.
• To analyze how the site is used so we can improve it.
• To detect, prevent, and address security or abuse issues.
• To comply with legal obligations.

We do not use the information you submit for unrelated marketing campaigns or sell it to third parties. Text messaging opt-in data and consent are excluded from all information sharing with third parties.

This site uses cookies and similar technologies. We group them into two categories.

4.1 Strictly Functional

Cookies and storage that are necessary for the site to work, for example to maintain a session for an authenticated admin user or to remember basic display preferences. These are not used to track you across the web.

4.2 Analytics (Non-Essential)

Google Analytics 4 (GA4). We use Google Analytics, a service provided by Google LLC, to understand site traffic and usage. GA4 sets analytics cookies in your browser and collects information such as IP address (used by Google to derive an approximate location), device and browser information, pages viewed, and events such as link clicks. Google acts as our processor for this data and processes it under its own terms and privacy policy. See Google’s Privacy Policy. You can opt out of Google Analytics in any browser using the official Google Analytics Opt-out Browser Add-on.

Microsoft Clarity. We use Microsoft Clarity, a behavioral analytics service provided by Microsoft Corporation. Clarity goes beyond traditional analytics: it records how visitors interact with pages and produces session replays and heatmaps. A session replay is a reconstruction of a visit, showing the sequence of clicks, scrolls, mouse movements, and page navigation that occurred. Clarity also generates aggregated click and scroll heatmaps. Clarity collects this data on our behalf, sets its own cookies, and processes the data under Microsoft’s terms. Microsoft acts as our processor for this data.

Clarity is configured to mask sensitive input fields by default so that text entered into form inputs (such as the contact form and careers form) is not captured in session replays. For more information, see the Microsoft Privacy Statement.

4.3 Your Choices

• Most browsers let you block or delete cookies through their settings. Doing so may affect site functionality.
• You can install the Google Analytics opt-out add-on linked above to prevent GA4 from collecting data about your visits.
• You can use browser-level privacy controls (for example tracking prevention, private browsing, or extensions that block analytics scripts) to prevent Microsoft Clarity from running.

We retain personal information for as long as necessary for the purposes described in this policy and as required by law. Business and financial records, including estimates, invoices, and payment records, are retained as required for tax, accounting, and legal purposes.

Retention of Google Analytics and Microsoft Clarity data is governed by the settings configured in those services.

• Unsubscribe from alerts. Every SSO Risk Map alert email contains an unsubscribe link. You can also email us to be removed.
• Opt out of analytics. See Section 4 for browser-level options and the GA opt-out add-on.
• Access, correction, or deletion. You can email us to request access to, correction of, or deletion of personal information you have provided through the site. We will respond as required by applicable law.

We use reasonable administrative, technical, and physical measures to protect the information we collect. No method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this policy from time to time. When we do, we will update the “last updated” date at the top of this page. Material changes will be highlighted on the page or communicated as required by law.

Questions about this policy or about how we handle your information can be sent to privacy@southeastservices.com or by mail to:

Information We Collect: When you opt in to text messages, we collect your mobile phone number and a record of your consent (date, time, and the page or form where you opted in).

How We Use It: Southeast Services sends text messages only to people who have opted in. Messages are limited to customer care messages, account notification messages, and two-factor authentication messages. Message frequency varies.

No Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Text messaging opt-in data and consent are excluded from all information sharing with third parties. Information may be shared only with the service providers that deliver our text messages on our behalf (such as our telecommunications provider), and they may not use it for any other purpose.

Use of Consumer Data: Mobile numbers and SMS opt-in data are used only internally by Southeast Services to provide the SMS services you requested.

Transfers to External Organizations: Your SMS consumer data, including your mobile number and opt-in consent, will not be transferred, sold, or shared with external organizations under any circumstances.

Service Providers: Service providers that support the delivery of our SMS messages (such as our telecommunications provider) act only on our behalf, may not use your data for any other purpose, and are not considered external organizations under this policy.

Opting Out: Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts. You can also opt out by emailing solutions@southeastservices.com or calling 772-226-7416.

Help: Reply HELP to any message, email solutions@southeastservices.com, or call 772-226-7416.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consumer Contact and Support: If you have questions about messages you receive from us, or need help with privacy or support requests, contact Southeast Services at solutions@southeastservices.com or 772-226-7416, or reply HELP to any message. Reply STOP to opt out.